Rsupport’s VisualSupport – RemoteCall solution leverages the customer's mobile device camera to provide high-definition video streaming of their current issues in real-time. This technology allows support representatives to observe the customer's situation firsthand, eliminating the need for verbal descriptions. Furthermore, customers can access timely assistance from anywhere using Wi-Fi, 3G, or LTE connectivity.
The advantages of Rsupport's VisualSupport – RemoteCall solution include:
- Enhanced First Call Resolution
- Reduced Time to Resolution
- Heightened Overall Customer Satisfaction
Key Features:
- Real-time Video Streaming: Support representatives can view the customer's issues through live video streaming.
- Screen Capture: Enhanced issue analysis through screenshot capture of the streaming content.
- On-screen Drawing: Effective communication through marking crucial areas for customer understanding.
- Easy Connection: Customers only need to input the provided 6-digit connection code to establish a connection.
Utilizing Video Support - Instructions for Customers:
- Download, install, and launch the VisualSupport application.
- Enter the 6-digit connection code from the support representative and click 'OK'.
- Engage in real-time video support interaction.
- Close the application upon completion of the video support session.
概述
VisualSupport - RemoteCall 是在由RSupport开发类别 System Utilities Freeware 软件。
最新版本是 VisualSupport - RemoteCall 的 7.4.0003 2024/06/14 上释放。 它最初被添加到我们的数据库 2024/06/14 上。
VisualSupport - RemoteCall 在下列操作系统上运行: iOS。
用户 VisualSupport - RemoteCall 4 个 5 星的评分,给了它。
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