VisualSupport - RemoteCall 7.4.0003

VisualSupport - RemoteCall 7.4.0003

RSupport – Freeware – iOS
de votos 9
Última versión
7.4.0003
Seguro para instalar
image/svg+xml VERY GOOD User Rating

Rsupport’s VisualSupport – RemoteCall solution leverages the customer's mobile device camera to provide high-definition video streaming of their current issues in real-time. This technology allows support representatives to observe the customer's situation firsthand, eliminating the need for verbal descriptions. Furthermore, customers can access timely assistance from anywhere using Wi-Fi, 3G, or LTE connectivity.

The advantages of Rsupport's VisualSupport – RemoteCall solution include:

  • Enhanced First Call Resolution
  • Reduced Time to Resolution
  • Heightened Overall Customer Satisfaction

Key Features:

  1. Real-time Video Streaming: Support representatives can view the customer's issues through live video streaming.
  2. Screen Capture: Enhanced issue analysis through screenshot capture of the streaming content.
  3. On-screen Drawing: Effective communication through marking crucial areas for customer understanding.
  4. Easy Connection: Customers only need to input the provided 6-digit connection code to establish a connection.

Utilizing Video Support - Instructions for Customers:

  1. Download, install, and launch the VisualSupport application.
  2. Enter the 6-digit connection code from the support representative and click 'OK'.
  3. Engage in real-time video support interaction.
  4. Close the application upon completion of the video support session.

Resumen

VisualSupport - RemoteCall es un software de Freeware en la categoría de Utilidades del sistema desarrollado por RSupport.

La última versión de VisualSupport - RemoteCall es 7.4.0003, aparecido en 14/06/2024. Inicialmente fue agregado a nuestra base de datos en 14/06/2024.

VisualSupport - RemoteCall se ejecuta en los siguientes sistemas operativos: iOS.

Los usuarios de VisualSupport - RemoteCall le dio una calificación de 4 fuera de 5 estrellas.

Imágenes (click para ampliar)

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