VisualSupport - RemoteCall 7.4.0003

Rsupport’s VisualSupport – RemoteCall solution leverages the customer's mobile device camera to provide high-definition video streaming of their current issues in real-time. This technology allows support representatives to observe the customer's situation firsthand, eliminating the need for verbal descriptions. Furthermore, customers can access timely assistance from anywhere using Wi-Fi, 3G, or LTE connectivity.

The advantages of Rsupport's VisualSupport – RemoteCall solution include:

• Enhanced First Call Resolution
• Reduced Time to Resolution
• Heightened Overall Customer Satisfaction

Key Features:

1. Real-time Video Streaming: Support representatives can view the customer's issues through live video streaming.
2. Screen Capture: Enhanced issue analysis through screenshot capture of the streaming content.
3. On-screen Drawing: Effective communication through marking crucial areas for customer understanding.
4. Easy Connection: Customers only need to input the provided 6-digit connection code to establish a connection.

Utilizing Video Support - Instructions for Customers:

1. Download, install, and launch the VisualSupport application.
2. Enter the 6-digit connection code from the support representative and click 'OK'.
3. Engage in real-time video support interaction.
4. Close the application upon completion of the video support session.