Rsupport’s VisualSupport – RemoteCall solution leverages the customer's mobile device camera to provide high-definition video streaming of their current issues in real-time. This technology allows support representatives to observe the customer's situation firsthand, eliminating the need for verbal descriptions. Furthermore, customers can access timely assistance from anywhere using Wi-Fi, 3G, or LTE connectivity.
The advantages of Rsupport's VisualSupport – RemoteCall solution include:
- Enhanced First Call Resolution
- Reduced Time to Resolution
- Heightened Overall Customer Satisfaction
Key Features:
- Real-time Video Streaming: Support representatives can view the customer's issues through live video streaming.
- Screen Capture: Enhanced issue analysis through screenshot capture of the streaming content.
- On-screen Drawing: Effective communication through marking crucial areas for customer understanding.
- Easy Connection: Customers only need to input the provided 6-digit connection code to establish a connection.
Utilizing Video Support - Instructions for Customers:
- Download, install, and launch the VisualSupport application.
- Enter the 6-digit connection code from the support representative and click 'OK'.
- Engage in real-time video support interaction.
- Close the application upon completion of the video support session.
Genel bakış
VisualSupport - RemoteCall kategori (2) RSupporttarafından geliştirilen bir Freeware yazılımdır.
VisualSupport - RemoteCall 7.4.0003 14.06.2024 Tarihinde yayımlanan, be. O başlangıçta bizim veritabanı üzerinde 14.06.2024 eklendi.
VisualSupport - RemoteCall aşağıdaki işletim sistemlerinde çalışır: iOS.
Kullanıcılar VisualSupport - RemoteCall 4 dışarı-in 5 yıldız bir puan verdi.
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