VisualSupport - RemoteCall 7.4.0003

VisualSupport - RemoteCall 7.4.0003

RSupport – Freeware – iOS
av 9 röster
Senaste versionen
7.4.0003
Säkert att installera
image/svg+xml VERY GOOD User Rating

Rsupport’s VisualSupport – RemoteCall solution leverages the customer's mobile device camera to provide high-definition video streaming of their current issues in real-time. This technology allows support representatives to observe the customer's situation firsthand, eliminating the need for verbal descriptions. Furthermore, customers can access timely assistance from anywhere using Wi-Fi, 3G, or LTE connectivity.

The advantages of Rsupport's VisualSupport – RemoteCall solution include:

  • Enhanced First Call Resolution
  • Reduced Time to Resolution
  • Heightened Overall Customer Satisfaction

Key Features:

  1. Real-time Video Streaming: Support representatives can view the customer's issues through live video streaming.
  2. Screen Capture: Enhanced issue analysis through screenshot capture of the streaming content.
  3. On-screen Drawing: Effective communication through marking crucial areas for customer understanding.
  4. Easy Connection: Customers only need to input the provided 6-digit connection code to establish a connection.

Utilizing Video Support - Instructions for Customers:

  1. Download, install, and launch the VisualSupport application.
  2. Enter the 6-digit connection code from the support representative and click 'OK'.
  3. Engage in real-time video support interaction.
  4. Close the application upon completion of the video support session.

Översikt

VisualSupport - RemoteCall är en Freeware programvara i den kategorin Systemhjälpmedel utvecklats av RSupport.

Den senaste versionen av VisualSupport - RemoteCall är 7.4.0003, släppt på 2024-06-14. Det lades ursprungligen till vår databas på 2024-06-14.

VisualSupport - RemoteCall körs på följande operativsystem: iOS.

Användare av VisualSupport - RemoteCall gav det betyget 4 av 5 stjärnor.

Screenshots (Klicka för större)

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