7.4.0003 Safe to install
VisualSupport - RemoteCall: Seamless Remote Assistance Made Easy
VisualSupport - RemoteCall by RSupport provides a robust platform for remote assistance, empowering users to troubleshoot issues effectively in real-time.
Rsupport’s VisualSupport – RemoteCall solution leverages the customer's mobile device camera to provide high-definition video streaming of their current issues in real-time. This technology allows support representatives to observe the customer's situation firsthand, eliminating the need for verbal descriptions. Furthermore, customers can access timely assistance from anywhere using Wi-Fi, 3G, or LTE connectivity.
The advantages of Rsupport's VisualSupport – RemoteCall solution include:
- Enhanced First Call Resolution
- Reduced Time to Resolution
- Heightened Overall Customer Satisfaction
Key Features:
- Real-time Video Streaming: Support representatives can view the customer's issues through live video streaming.
- Screen Capture: Enhanced issue analysis through screenshot capture of the streaming content.
- On-screen Drawing: Effective communication through marking crucial areas for customer understanding.
- Easy Connection: Customers only need to input the provided 6-digit connection code to establish a connection.
Utilizing Video Support - Instructions for Customers:
- Download, install, and launch the VisualSupport application.
- Enter the 6-digit connection code from the support representative and click 'OK'.
- Engage in real-time video support interaction.
- Close the application upon completion of the video support session.
Overview
VisualSupport - RemoteCall is a Freeware software in the category System Utilities developed by RSupport.
The latest version of VisualSupport - RemoteCall is 7.4.0003, released on 06/14/2024. It was initially added to our database on 06/14/2024.
VisualSupport - RemoteCall runs on the following operating systems: iOS.
Users of VisualSupport - RemoteCall gave it a rating of 4 out of 5 stars.
Boris Weber
I am an editor at UpdateStar. I started as a support engineer, and am now specialized in writing about general software topics from a usability and performance angle among others. I telecommute from UpdateStar’s Berlin office, when I am not working remote as a digital nomad for UpdateStar. When I'm not analyzing the latest software updates, you can find me exploring new cities, immersing myself in local cultures, and discovering innovative tech trends across the globe.
Latest Reviews by Boris Weber
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