VisualSupport - RemoteCall 7.4.0003

RSupport – Freeware – iOS
out of 9 votes

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Rsupport’s VisualSupport – RemoteCall solution leverages the customer's mobile device camera to provide high-definition video streaming of their current issues in real-time. This technology allows support representatives to observe the customer's situation firsthand, eliminating the need for verbal descriptions. Furthermore, customers can access timely assistance from anywhere using Wi-Fi, 3G, or LTE connectivity.

The advantages of Rsupport's VisualSupport – RemoteCall solution include:
<ul>
 <li>Enhanced First Call Resolution</li>
 <li>Reduced Time to Resolution</li>
 <li>Heightened Overall Customer Satisfaction</li>
</ul>

Key Features:
<ol>
 <li>Real-time Video Streaming: Support representatives can view the customer's issues through live video streaming.</li>
 <li>Screen Capture: Enhanced issue analysis through screenshot capture of the streaming content.</li>
 <li>On-screen Drawing: Effective communication through marking crucial areas for customer understanding.</li>
 <li>Easy Connection: Customers only need to input the provided 6-digit connection code to establish a connection.</li>
</ol>

Utilizing Video Support - Instructions for Customers:
<ol>
 <li>Download, install, and launch the VisualSupport application.</li>
 <li>Enter the 6-digit connection code from the support representative and click 'OK'.</li>
 <li>Engage in real-time video support interaction.</li>
 <li>Close the application upon completion of the video support session.</li>
</ol>

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